Legal Policies — SkylineSynk LTD

Email: info@skylinesynkltd.com
Website: https://skylinesynk.com/

Last Updated: November 2025

Privacy Policy

This Privacy Policy describes how SkylineSynk LTD (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website https://skylinesynk.com/ or purchase our cosmetic products. We are committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025, and the Privacy and Electronic Communications Regulations (PECR).

Data Controller Information

SkylineSynk LTD is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

SkylineSynk LTD
12 Kensington Church Street
London, W8 4EP
United Kingdom
Email: info@skylinesynkltd.com

What Personal Data We Collect

We collect and process the following categories of personal data:

Information You Provide Directly

• Identity Data: Full name, title, date of birth
• Contact Data: Email address, telephone number, billing address, delivery address
• Financial Data: Payment card details (processed securely through our payment provider)
• Transaction Data: Details of products you have purchased from us, order history
• Communication Data: Your correspondence with us, including customer service enquiries, feedback, and reviews
• Account Data: Username, password, purchase history, preferences

Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device identifiers, time zone setting, and location data
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, navigation paths, and click patterns
• Cookie Data: Information stored via cookies and similar tracking technologies (see our Cookie Policy section below)

How We Collect Your Personal Data

We collect personal data through the following methods:

• Direct interactions: When you create an account, place an order, subscribe to our newsletter, participate in promotions, or contact us
• Automated technologies: Through cookies, server logs, and similar technologies when you browse our website
• Third parties: From payment processors, delivery partners, and analytics providers

Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

How We Use Your Personal Data

We use your personal data for the following purposes:

• To process and fulfil your orders, including payment processing and delivery
• To manage your customer account and provide customer support
• To communicate with you about your orders, enquiries, and our services
• To send marketing communications where you have provided consent
• To improve our website, products, and services through analytics
• To prevent fraud and maintain security of our platform
• To comply with legal and regulatory obligations, including cosmetic product safety reporting
• To enforce our terms and conditions

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the type of data:

• Transaction and order data: 7 years (for tax and accounting purposes)
• Account data: Duration of account plus 3 years following closure
• Marketing preferences: Until consent is withdrawn
• Customer enquiries: 3 years from resolution
• Product safety records: 10 years (as required under UK Cosmetics Regulation)

Data Sharing and Third Parties

We may share your personal data with the following categories of recipients:

• Payment processors: To process your payments securely
• Delivery partners: To fulfil and deliver your orders
• IT service providers: For website hosting, maintenance, and security
• Analytics providers: To understand website usage patterns
• Professional advisers: Including lawyers, accountants, and auditors where necessary
• Regulatory authorities: Where required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not permit third parties to use your personal data for their own purposes without your explicit consent.

International Data Transfers

Your personal data may be transferred to, stored, or processed in countries outside the United Kingdom. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Transfers to countries with UK adequacy decisions
• Standard Contractual Clauses (UK International Data Transfer Agreement or UK Addendum to EU SCCs)
• Compliance with the “data protection test” under the Data (Use and Access) Act 2025

You may contact us for further information about the specific safeguards applied to transfers of your data.

Your Data Protection Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete personal data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent
• Right to lodge a complaint: You have the right to lodge a complaint directly with us or with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@skylinesynkltd.com. We will respond to your request within one month, as required by law. This period may be extended by two further months where necessary, taking into account the complexity of the request.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on you.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure payment processing (PCI DSS compliance)
• Access controls and authentication procedures
• Regular security assessments and monitoring
• Staff training on data protection

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content.

Managing Your Cookie Preferences

You can control cookies through your browser settings or through our cookie consent mechanism. You may withdraw consent for non-essential cookies at any time. Please note that disabling certain cookies may affect website functionality.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

SkylineSynk LTD
12 Kensington Church Street
London, W8 4EP
United Kingdom
Email: info@skylinesynkltd.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk
• Telephone: 0303 123 1113

Purchase and Returns Conditions

These Purchase and Returns Conditions explain your rights regarding purchases made on our Website (https://skylinesynk.com/) and outline our policies for returns, refunds, and exchanges. These conditions should be read in conjunction with our Terms and Conditions.

Ordering Process

How to Place an Order

1. Browse our Product catalogue and add items to your shopping basket
2. Review your basket and proceed to checkout
3. Create an account or checkout as a guest
4. Enter your delivery address and select a delivery option
5. Enter your payment details and complete your Order
6. You will receive an Order Confirmation email once your Order is accepted

Order Confirmation

After placing an Order, you will receive:

• An Order Confirmation email confirming acceptance of your Order
• A Dispatch Confirmation email when your Order is shipped, including tracking information where available

Please check your Order Confirmation carefully. If there are any errors, contact us immediately at info@skylinesynkltd.com.

Pricing

All prices displayed on our Website are:

• In British Pounds Sterling (GBP)
• Inclusive of VAT at the applicable rate
• Exclusive of delivery charges (displayed separately at checkout)

We reserve the right to correct any pricing errors. If a Product’s correct price is higher than the displayed price, we will contact you before dispatching the Order to inform you of the correct price. You may then decide whether to proceed with the Order at the correct price or cancel.

Payment

Payment Methods

We accept major credit and debit cards, PayPal, and other payment methods as displayed at checkout. Payment is taken at the time of Order placement.

Payment Security

All payment transactions are processed through secure, PCI DSS-compliant payment providers. We use encryption technology to protect your payment information. We may implement Strong Customer Authentication (SCA) as required by the Payment Services Regulations 2017.

Failed Payments

If your payment fails, your Order will not be processed. You may attempt to place a new Order with valid payment details.

Delivery

Delivery Options and Costs

Delivery options and associated costs are displayed during checkout. We offer:

• Standard Delivery (UK): 3-5 working days
• Express Delivery (UK): 1-2 working days
• International Delivery: Varies by destination

Delivery costs are calculated based on your delivery address, the weight and dimensions of your Order, and the delivery option selected.

Delivery Timeframes

We aim to dispatch Orders within 1-2 working days of receiving payment. Delivery timeframes are estimates and are not guaranteed. Delays may occur due to factors beyond our control.

Under UK law, we must deliver Products within 30 days of Order placement unless otherwise agreed. If we fail to deliver within the agreed timeframe, or within 30 days if no timeframe was specified, you may cancel the Order and receive a full refund.

Delivery to Your Address

Products will be delivered to the address you provide. Please ensure your address is accurate and complete. We are not responsible for deliveries to incorrect addresses provided by you.

If no one is available to accept delivery, the courier may leave a card with instructions for redelivery or collection.

International Delivery

For international orders, you may be responsible for import duties, taxes, and customs clearance fees imposed by your country. These charges are not included in our prices and are your responsibility.

Your Right to Cancel

Statutory Cancellation Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your Order within 14 calendar days from the day after you receive your Products (“Cancellation Period”), without giving any reason.

To meet the cancellation deadline, you must send your cancellation communication before the Cancellation Period expires.

How to Cancel

To exercise your right to cancel, please inform us by:

• Email: info@skylinesynkltd.com
• Post: SkylineSynk LTD, 12 Kensington Church Street, London, W8 4EP

Your cancellation notice must include:

• Your name and address
• Order number and date
• Description of the Products you wish to return
• Statement that you wish to cancel

You may use the following model cancellation form, but it is not obligatory:

MODEL CANCELLATION FORM

To: SkylineSynk LTD, 12 Kensington Church Street, London, W8 4EP Email: info@skylinesynkltd.com

I hereby give notice that I cancel my contract of sale of the following goods:

Order Number: ________________
Product(s): ________________
Order Date: ________________
Received Date: ________________

Name: ________________
Address: ________________
Date: ________________
Signature (if sent on paper): ________________

Exceptions to the Right to Cancel

The statutory right to cancel does not apply to:

• Sealed cosmetic products that have been opened or unsealed after delivery — for health protection and hygiene reasons, once the seal is broken, the Product cannot be returned under the statutory cancellation right
• Products made to your specifications or clearly personalised
• Products liable to deteriorate or expire rapidly
• Products inseparably mixed with other items after delivery

Effects of Cancellation

If you cancel within the Cancellation Period:

• We will reimburse all payments received from you, including standard outbound delivery costs (not express or premium delivery costs)
• Reimbursement will be made within 14 days of receiving the returned Products or proof of return (whichever is earlier)
• We will use the same payment method used for your original transaction
• We may deduct from the refund any diminution in value resulting from your handling of the Products beyond what is necessary to establish their nature, characteristics, and functioning

Returns

Returning Products

If you cancel your Order or return Products for another reason, you must return them without undue delay and within 14 days of notifying us of your cancellation.

Return Address:
SkylineSynk LTD
12 Kensington Church Street
London, W8 4EP
United Kingdom

Return Conditions

Products must be returned:

• In their original condition, unused, and with all original packaging
• With seals intact (for sealed cosmetic products)
• With proof of purchase (Order Confirmation or receipt)

We recommend using a tracked and insured delivery service, as you are responsible for Products until they reach us.

Cost of Returns

You are responsible for the direct cost of returning Products unless:

• The Products are faulty or not as described
• We have agreed to bear the return costs

Refunds

Refund Timeframes

We will process refunds within:

• 14 days of receiving returned Products (for cancellations)
• 14 days of receiving returned Products or proof of fault (for faulty Products)
• 14 days of cancellation notification (if no Products need to be returned)

Refund Method

Refunds will be made using the same payment method used for your original purchase. If this is not possible, we will contact you to arrange an alternative method.

Partial Refunds

We may issue a partial refund if:

• Products are returned in a condition that reduces their value (beyond reasonable inspection)
• Only some Products from your Order are returned
• You chose a more expensive delivery option than standard delivery

Faulty or Incorrect Products

Your Rights Under the Consumer Rights Act 2015

If Products are faulty, not as described, or not fit for purpose, you have statutory rights under the Consumer Rights Act 2015:

Within 30 days of receipt:

• You are entitled to a full refund
• You may alternatively request a repair or replacement

Within 6 months of receipt:

• You are entitled to a repair or replacement
• If repair or replacement is not possible or fails, you are entitled to a full refund

Beyond 6 months of receipt:

• You are entitled to a repair or replacement
• If repair or replacement is not possible or fails, you may be entitled to a partial refund, taking into account use and depreciation
• The burden of proof shifts to you to demonstrate the Product was faulty at the time of delivery

Reporting Faulty Products

To report a faulty Product, contact us at info@skylinesynkltd.com with:

• Your Order number
• Description of the fault
• Photographic evidence (where applicable)
• Date the fault was discovered

We will assess your claim and inform you of the outcome within a reasonable timeframe.

Incorrect Products

If you receive incorrect Products (different from what you ordered), please contact us within 48 hours of delivery. We will arrange collection of the incorrect items and dispatch the correct Products at no additional cost.

Exchanges

We do not offer direct exchanges. If you wish to exchange a Product for a different item, please:

1. Return the original Product following our returns process
2. Place a new Order for the item you require

Damaged Deliveries

If your Products arrive damaged, please:

1. Photograph the damage to the packaging and Products
2. Contact us within 48 hours at info@skylinesynkltd.com
3. Retain all packaging materials for inspection if required

We will investigate and arrange a replacement or refund as appropriate.

Product Safety Concerns

If you experience any adverse reaction or serious undesirable effect from using our cosmetic Products, please:

1. Discontinue use immediately
2. Seek medical attention if necessary
3. Contact us at info@skylinesynkltd.com with details of the reaction

We take product safety seriously and will investigate all reports. We may request the return of the Product for testing and will report serious undesirable effects to the relevant UK authorities as required by cosmetic regulations.

Contact Us

For any questions about purchases, returns, or refunds, please contact:

SkylineSynk LTD
12 Kensington Church Street
London, W8 4EP
United Kingdom
Email: info@skylinesynkltd.com

Frequently Asked Questions (FAQ)

Orders and Payments

How do I place an order?

Browse our Products, add items to your basket, proceed to checkout, enter your delivery and payment details, and confirm your Order. You will receive an Order Confirmation email once your Order is accepted.

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment methods displayed at checkout. All payments are processed securely.

Is my payment information secure?

Yes. We use PCI DSS-compliant payment processors and encryption technology to protect your payment information. We do not store your full card details on our systems.

Can I change or cancel my order?

You may cancel or modify your Order before it is dispatched by contacting us at info@skylinesynkltd.com. Once an Order has been dispatched, you may exercise your statutory right to cancel within 14 days of receiving the Products.

Delivery

How long will delivery take?

Standard UK delivery typically takes 3-5 working days. Express delivery takes 1-2 working days. International delivery times vary by destination. Specific estimates are provided at checkout.

Do you deliver internationally?

Yes, we deliver to many countries worldwide. International delivery options and costs are displayed at checkout. Please note that you may be responsible for import duties and taxes in your country.

What happens if my order doesn’t arrive?

If your Order does not arrive within the estimated delivery timeframe, please contact us at info@skylinesynkltd.com. We will investigate and arrange redelivery or a refund as appropriate.

Returns and Refunds

Can I return a product if I change my mind?

Yes. Under UK distance selling regulations, you have 14 days from receiving your Products to cancel your Order without giving a reason. However, cosmetic products that have been opened or have had their seals broken cannot be returned for hygiene reasons.

How do I return a product?

Contact us at info@skylinesynkltd.com to notify us of your intention to return. Then send the Products to our return address within 14 days. Please ensure Products are in their original condition with all packaging.

When will I receive my refund?

Refunds are processed within 14 days of receiving your returned Products or proof of return (whichever is earlier). The time for the refund to appear in your account depends on your payment provider.

Who pays for return shipping?

If you are returning Products because you changed your mind, you are responsible for return shipping costs. If Products are faulty or not as described, we will cover return shipping costs.

Products

Are your products safe?

Yes. All our cosmetic Products comply with UK Cosmetics Regulation and have undergone safety assessment by qualified professionals. Each Product is notified through the UK Submit Cosmetic Product Notification (SCPN) portal before being placed on the market.

What should I do if I have an allergic reaction?

Discontinue use immediately and seek medical attention if necessary. Please contact us at info@skylinesynkltd.com to report the reaction. We take product safety seriously and will investigate all reports.

Can I see the ingredients list for a product?

Yes. All ingredient information is displayed on the Product page and on the Product packaging. Ingredients are listed using the International Nomenclature of Cosmetic Ingredients (INCI) in descending order of weight.

Privacy and Data

How do you use my personal data?

We use your personal data to process Orders, manage your account, communicate with you, and improve our services. Full details are provided in our Privacy Policy.

How can I access or delete my personal data?

You have rights under UK GDPR to access, correct, or delete your personal data. To exercise these rights, contact us at info@skylinesynkltd.com. We will respond within one month.

Do you use cookies?

Yes. We use cookies to enhance your browsing experience, analyse website traffic, and for certain advertising purposes. You can manage your cookie preferences through your browser settings or our cookie consent mechanism. See our Cookie Policy section in the Privacy Policy for details.

Account

Do I need an account to place an order?

No. You can checkout as a guest. However, creating an account allows you to track Orders, save your details for faster checkout, and view your Order history.

How do I create an account?

Click “Register” or “Create Account” on our Website and follow the instructions. You will need to provide your email address and create a password.

I forgot my password. What should I do?

Click “Forgot Password” on the login page and enter your email address. We will send you instructions to reset your password.

Contact

How can I contact customer service?

You can contact us by email at info@skylinesynkltd.com or by post at SkylineSynk LTD, 12 Kensington Church Street, London, W8 4EP, United Kingdom.

What are your customer service hours?

Our customer service team typically responds to enquiries within 1-2 working days (Monday to Friday, excluding UK public holidays).

These legal documents were last updated in November 2025 and are compliant with UK GDPR, the Data Protection Act 2018, the Data (Use and Access) Act 2025, the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and UK Cosmetics Regulation.